Key terms
& privacy

01Who we are

02What we do, and what we are not

We inspect used cars on site, where the car is, with the seller's agreement, and send a detailed report by e-mail, translated into English. The report ends with an opinion: favourable, favourable with reservations, or unfavourable, based only on the points checked that day.

The inspection is a technical opinion on the visible condition of the car, without dismantling and without a lift. It is not a French motor-vehicle expert appraisal (expertise automobile, art. L326-1 Code de la route), nor a roadworthiness test (contrôle technique). The report does not give the value of the car or a repair estimate.

We are not a party to the sale: you decide alone whether to buy, and at what price. Where a package includes negotiation, we act only within the limits you set in writing; we never sign anything on your behalf and never handle your money (deposit or price).

We never inspect, for a buyer, a car that we have prepared or helped to sell, and we receive no payment from sellers in our buyer packages.

03Quote, prices and payment

• Every service is covered by a free written quote. The order is firm when you accept the quote in writing, remotely (e-mail or WhatsApp), before the day of the service.
• Prices are all-inclusive, in euros. Travel is included within 50 km by road of Indre (44610); beyond that, a mileage fee is added, always stated in the quote before you order.
• Payment by bank transfer (SEPA) before the service, quoting the quote number. The inspection date is confirmed once payment is received. An invoice is sent after payment.

04The inspection and its limits

We carry out the inspection with care and suitable equipment. It is an obligation of means: no inspection can guarantee that every defect will be found.

• Electronic diagnostic: reads only what the accessible control units have recorded on the day. An intermittent or recently erased fault may not appear. Older cars often have no diagnostic port.
• Visual and mechanical check: covers visible, accessible parts only, without dismantling.
• Mileage: we check consistency with the documents and wear; this can reveal inconsistencies but is not a certification.
• Test drive: only with the owner's written agreement, if the car is insured and road-legal.
• A given date: the report describes the car on the day of the inspection. Faults that appear later are not covered.

The report is sent by e-mail within the time stated in the quote (otherwise within 48 hours). It is a decision aid; the decision to buy is yours.

05Your right to cancel (14 days)

As a consumer, you can withdraw from the contract within 14 days of accepting the quote, without giving a reason, by sending a clear statement to contact@apexautoservices.fr (you may use the form below). We refund you within 14 days, by the same payment method.

If you want the inspection to take place within these 14 days (usual for a car on sale), you must expressly request it (box to tick on the quote). In that case, if you withdraw after the service has started, you pay for the part already performed; once the service is fully performed, you can no longer withdraw.

06Rescheduling and cancellation

• Outside the 14-day withdrawal right, you can reschedule or cancel free of charge up to 24 hours before the appointment. Later cancellations, or a no-show, may cost the travel fee stated in the quote; the rest is refunded.
• If the inspection cannot take place for a reason that is not ours (seller absent or refusing, car already sold), we offer a new date or refund you, minus the travel fee stated in the quote.
• If we cancel, you get a full refund; if we cancel less than 24 hours before without force majeure, we also pay you an amount equal to that travel fee.

07Liability, complaints and disputes

We are liable for the proper performance of our services under French law, including the consequences of any fault in the inspection. Nothing in our terms limits the rights you have as a consumer. We are not liable for defects that could not be detected within the limits above, for faults appearing after the inspection, or for the sale itself (hidden-defect claims are made against the seller).

For any complaint, please write to us first: contact@apexautoservices.fr. If no solution is found, you can refer the matter free of charge to a consumer mediator, within one year of your written complaint; Apex Auto is joining a consumer mediation scheme and its details will be given here and on request.

Our terms are governed by French law. As a consumer living in another EU Member State, you may also bring proceedings in the courts of your country of residence (Regulation (EU) No 1215/2012), and you keep the protection of the mandatory rules of your country where they apply.

08Your personal data

• Controller: Mathieu RINCE (Apex Auto), contact@apexautoservices.fr.
• What and why: your contact details, car details and messages, to answer your quote request and carry out the service (pre-contractual measures and performance of the contract); invoices, to meet accounting obligations; the IP address of the form, for security. Photos and readings taken during the inspection (car, number plate, VIN, mileage, fault codes) are used for your report.
• Where: hosted by IONOS in the EU. If you write to us on WhatsApp, your messages go through WhatsApp Ireland Ltd (Meta) and may be processed outside the EU, including in the United States, under the EU–US Data Privacy Framework. You can always use e-mail instead.
• How long: 3 years for a request with no follow-up, 5 years after the service for customers, 10 years for invoices; security fingerprints are deleted after one hour.
• Your rights: access, correction, deletion, objection, restriction and portability, by writing to contact@apexautoservices.fr. You can complain to the French data protection authority, the CNIL (cnil.fr), or to the authority in your own country.
• Cookies: none. The site uses no cookies, trackers or third-party content.

Full privacy policy (in French): politique de confidentialité.